Question 1

What are your opening hours?

Accepted Answer

We are open 24 hours a day, 7 days a week, including public holidays. You can do your laundry anytime that suits you!

Question 2

Where are you located?

Accepted Answer

We are located at 97 Mitchell Street, Darwin City, NT. We are within walking distance of most backpacker hostels and city accommodations.

Question 3

How long does a complete wash and dry take?

Accepted Answer

You can complete a full wash and dry cycle in under 1 hour. Washing typically takes 30-40 minutes, and drying takes approximately 30 minutes.

Question 4

Do I need to bring my own detergent?

Accepted Answer

No, we have a vending machine on-site that sells single-use laundry detergent for $2. You can also bring your own if you prefer.

Question 5

What sizes of washers do you have?

Accepted Answer

We have four washer sizes: 9kg ($8), 14kg ($12), 18kg ($15), and 27kg ($18). Our largest machine can handle king-size doonas and up to 6 baskets of clothes.

Question 6

How much does drying cost?

Accepted Answer

Drying costs $1 per time increment, which varies by dryer size: 14kg dryers are $1 per 4 minutes, 23kg dryers are $1 per 3 minutes, and 34kg dryers are $1 per 2 minutes. We recommend approximately 30 minutes drying time.

Question 7

What payment methods do you accept?

Accepted Answer

Our machines accept coins and card payments for your convenience.

Question 8

Can I wash large items like doonas and blankets?

Accepted Answer

Absolutely! Our larger machines (18kg and 27kg) are perfect for washing queen and king-size doonas, blankets, and other bulky items.

Question 9

Do you have WiFi?

Accepted Answer

Yes! We offer free Guest WiFi throughout the facility so you can stay connected while you wait.

Question 10

Can I work while I wait?

Accepted Answer

Yes, we have work benches equipped with charging outlets so you can use your laptop or charge your devices while your laundry is being done.

Question 11

What else is available on-site?

Accepted Answer

We have a vending machine stocked with laundry detergent, snacks, and drinks for your convenience.

Question 12

Is the facility supervised?

Accepted Answer

While our facility operates on a self-service basis 24/7, we maintain a clean, safe, and well-lit environment for all customers.

Question 13

Do you offer business discounts?

Accepted Answer

Yes! We offer trade partner discounts for businesses in hospitality, beauty, massage, and accommodation sectors. Please contact us at hello@washhouse.com.au for more information.

Question 14

What is the linen exchange program?

Accepted Answer

We offer a linen exchange service for AirBnB operators where you can drop off dirty linens and pick up fresh, clean sets. Contact us to arrange this convenient service.

Question 15

Can I do bulk laundry for my business?

Accepted Answer

Yes, our large-capacity machines are perfect for commercial laundry needs. Contact us to discuss your requirements and available discounts.

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